Refund Policy

Effective Date: 21-Oct-2024

At PhoneX, we aim to ensure customer satisfaction. If you are not entirely satisfied with your purchase, we offer refunds under the conditions outlined below.

1. Eligibility for Refunds

Refunds are applicable under the following conditions:

The item is returned within 3 days of delivery.
The item is in its original condition and packaging, with all included accessories and documentation.
Proof of purchase, such as an order confirmation or receipt, is provided.

2. Non-Refundable Items

The following are not eligible for refunds:

Items sold "as-is" or marked as non-refundable.
Items damaged due to misuse, accidents, or unauthorized modifications after delivery.
Items missing components, accessories, or packaging.
Return requests made after the specified return window.

3. Refund Process

a. Request a Refund

To initiate a refund, contact us at thephonexmobile@gmail.com or 7003846730 with:

Your order number
Reason for the refund
Photos or evidence of the issue, if applicable

b. Approval and Instructions

Once your refund request is reviewed and approved:

You will receive a Return Authorization Number (RAN) and instructions for returning the item.
Items must be shipped to the address provided within 3 days of receiving the RAN.

c. Inspection

Once the returned item is received and inspected:

If the item meets refund criteria, we will process the refund.
For items not in original condition or missing components, a partial refund or store credit may be issued.

4. Refund Method

Refunds will be issued to the original payment method.

Processing Time: Refunds are typically processed within 5 business days after approval.
Depending on your payment provider, additional time may be required for the funds to appear in your account.

5. Shipping Costs

If the return is due to an error on our part (e.g., defective or incorrect item), we will cover return shipping costs.
For all other returns, customers are responsible for return shipping fees.