Shipping Policy

Effective Date: 21-Oct-2024

At PhoneX, we strive to provide fast and reliable shipping for all orders. Please review our shipping policy to understand how we process and deliver your purchases.

1. Shipping Locations

We currently ship to the following locations:

  • India
  • For international orders, additional fees and customs duties may apply.

If your location is not listed, contact us at thephonexmobile@gmail.com to check for special arrangements.

2. Processing Time

Orders are typically processed within 1-3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.
  • High-demand periods may experience slight delays, which will be communicated.

3. Shipping Methods and Delivery Times

We offer the following shipping options:

a. Standard Shipping

  • Delivery Time: 4-7 business days
  • Cost: As per location

b. Express Shipping

  • Delivery Time: 4-5 business days
  • Cost: As per location

c. International Shipping

  • Delivery Time: 10-14 days
  • Cost: Varies by destination. Customs duties and taxes may apply and are the buyer’s responsibility.

4. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number and instructions to monitor your shipment.

5. Shipping Costs

Shipping costs are calculated based on:

  • The shipping method selected
  • Delivery location
  • Weight and dimensions of the package

Promotional free shipping, if offered, will be applied automatically at checkout for eligible orders.

6. Delivery Issues

a. Delayed Shipments

Delivery times are estimated and not guaranteed. Delays may occur due to:

  • Weather conditions
  • Carrier issues
  • Customs clearance for international orders

b. Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us within 3 days of delivery.
  • Provide your order number and photos (for damaged packages).

We will assist with filing a claim with the carrier or resending your order, if applicable.

7. Order Changes and Cancellations

  • Before Shipment: Contact us immediately if you need to modify or cancel your order.
  • After Shipment: Once an order is shipped, changes cannot be made, but you can initiate a return following our Return Policy.

8. Undeliverable Packages

If a package is returned to us due to an incorrect address, refusal to accept delivery, or failure to pick up the package, the customer will be responsible for additional shipping fees to resend the item.

9. Contact Us

For shipping-related inquiries, please reach out to us:
Email: thephonexmobile@gmail.com
Phone: 7003846730

Thank you for choosing PhoneX. We look forward to serving you!